KSRTC introduced link ticket booking facility for online portal. | Book round trip tickets -Get 10% Discount. | Book your KSRTC-SWIFT bus tickets from online portal.

Fequently Asked Questions :


Do I have to pay extra when compared to buying the tickets in the traditional way ?

Can I cancel the ticket ?

What credit/debit cards do you accept ?

What payment options do i have ?

How safe are online transactions ?

Do I have to pay extra when compared to buying the tickets in the traditional way?

online.keralartc.com does not charge anything extra when compared to the traditional way. The tickets are absolutely at the same cost.

Can I cancel the ticket?

Yes. The tickets booked through online.keralartc.com can be cancelled*. Money is transferred back to the passenger's credit/debit card. Please note that the cancellation fee as applicable will be deducted from the fare and cancellation can be done as per the cancellation policies. Please contact our customer support (0471-2463799, 0471-2471011 Extn: 290,238 09447071021) for service specific details.

What credit/debit cards do you accept?

We accept the following credit cards

>> Visa.

>> MasterCard.

What payment options do i have?

The different payment options are

>> Pay through Credit card.

>> Pay through Cash.

How safe are online transactions?

Transactions on online.keralartc.com are very safe. online.keralartc.com employs the best-in-class security and the transactions done through online.keralartc.com are secure. online.keralartc.com uses Secure Socket Layers data encryption for all financial / credit card related transactions. Using SSL ensures that the information exchanged with online.keralartc.com is never transmitted unencrypted thus protecting the information from being viewed by unauthorized individuals. This encryption is done using 128-bit RC4 encryption. In addition the credit card information is processed over secure gateways which are certified by Visa / Mastercard.

Customer Support

e-Ticket Enquiry:

  • 0471-2463799
  • 09447071021
  • 18005994011 (Toll free)
  • rsnksrtc@kerala.gov.in

Payment Gateway related


  • 0471-4018866 (9.30 am - 6.30 pm)
  • keralartc@billdesk.com


  • 0124-6789345
  • grievances@phonepe.com

We Social